The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

Amazon is making significant strides in AI, focusing on cloud services and consumer applications. See why it's not an ideal ...

Amazon is one of the online retailers that is using chatbots to help customers with festive shopping this year ...

More retailers and e-commerce sites offer these "shopping assistants" to help customers discover or compare products. However ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end ...

At its re:Invent conference on Tuesday, Amazon Web Services (AWS), Amazon’s cloud computing division, announced a new family ...

E-commerce giant Amazon has developed new generative artificial intelligence (AI) that can process images and videos in ...

While Amazon has been investing $8 billion into the artificial intelligence (AI) company Anthropic, which started the chatbot ...

The development of the new AI model will help Amazon reduce its reliance on Anthropic's Claude chatbot, a popular offering on ...

Imagine an Amazon AI chatbot built into your Amazon Prime subscription. Think of it as a ChatGPT Plus alternative that could provide the same experience with added benefits. An “AmazonGPT ...