The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Call center workers often operate in a hostile work environment, says Evan Tzivanaki, a management consultant and adjunct lecturer at the EU Business School in Geneva. "The constant need to meet ...

PATTAYA, Thailand –A recent crackdown on call center scam gangs operating overseas has exposed a shocking twist—many scammers ...

TASS/. Russia's Federal Security Service has thwarted the work of an international network of call centers acting in the interests of former Georgian Defense Minister David Kazerashvili ...