The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Call center workers often operate in a hostile work environment, says Evan Tzivanaki, a management consultant and adjunct lecturer at the EU Business School in Geneva. "The constant need to meet ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

I applied for a sales job because I loved to talk My mom saw a job advertisement for a call center in Durban. She said I loved talking and needed to apply. The salary was a little over $230 a ...

Lindsay Freeman Avagliano, chief operating officer of CivicReach, had witnessed the “bottleneck of work” that ensues in call centers when she worked in economic development for the state of ...

Chase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a ...

TASS/. Russia's Federal Security Service has thwarted the work of an international network of call centers acting in the interests of former Georgian Defense Minister David Kazerashvili ...

Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...