In St. Louis, Mo., at least 19 call center employees and two people working in facilities and security were affected, a NTEU ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...

There may be a reason. A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says ...

Korean researchers develop AI to monitor emotional workload in call center workers Innovative AI technology aims to enhance well-being in the emotional labor sector.

When reached by 3News for comment, Charter spokesperson Mike Hogan offered the following statement: "We are transitioning the work done at our Akron call center to other centers, effective March ...