The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

There may be a reason. A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

When reached by 3News for comment, Charter spokesperson Mike Hogan offered the following statement: "We are transitioning the work done at our Akron call center to other centers, effective March ...

Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...

The trio was inspired by a fellow student's frustrating experience working in a call center. "Max and Shawn's friend, Raul, who had to return to Nicaragua to support his family, faced accent ...