Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Dr. Fornell is a world-leading scholar in multivariate statistical models with latent variables and in customer satisfaction measurement and analysis. The group includes former University of ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.