Customer satisfaction isn't about highly structured ... simply because it's "company's process." Of course, you'd get frustrated. It wastes your time and often requires you to repeat the same ...

Process Cycle Efficiency (PCE) is a simple calculation that will define what percent of your total processing time is ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

No-code platforms can offer the ability to surface business insights, but their true value lies in enabling action.

billing process and policy information; and claims, and helps insurers answer the following questions: What are the key drivers of satisfaction for auto insurance customers? What creates the most ...

Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

In an era marked by rapid technological advancements, automation has emerged as a key driver of change across industries, ...

U.S. health insurer Cigna Group (CI.N), opens new tab will hire more staff in people-facing roles and link executive compensation to customer satisfaction as part of sweeping measures to address ...

How can insurers truly understand and manage their customer’s experience throughout the claims process to ensure they are effectively meeting their needs as they evolve the claims handling process?