Customer satisfaction isn't about highly structured ... simply because it's "company's process." Of course, you'd get frustrated. It wastes your time and often requires you to repeat the same ...

Process Cycle Efficiency (PCE) is a simple calculation that will define what percent of your total processing time is ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency, ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

In an era marked by rapid technological advancements, automation has emerged as a key driver of change across industries, ...

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

U.S. health insurer Cigna Group (CI.N), opens new tab will hire more staff in people-facing roles and link executive compensation to customer satisfaction as part of sweeping measures to address ...