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As electric bills hit record highs and customer satisfaction plummets, utilities must rethink their communication strategies ...
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Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.
Despite a solid 6% organic growth for 2024, NNIT AS (STU:5NN) faces hurdles in Europe and Asia, while setting ambitious targets for 2027.
LAKE SUCCESS, N.Y., Feb. 18, 2025 (GLOBE NEWSWIRE) -- The Feedback Group, a leader in providing actionable stakeholder ...