Customer dissatisfaction is like an invisible water leak: it silently erodes a company's foundation, creating deficits far ...

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero ... "We'd be adding bureaucracy into the system. Never a popular thing to do with companies." ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

This has escalated the need of a increase in the customer satisfaction survey response rate. Martech publisher Search Engine Land finds in their study that 88% of customers put as much weight on ...

SurveyMars is a survey maker platform owned by [Wjx International Limited], a company with extensive experience in the field ...

According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

"We'd be adding bureaucracy into the system. Never a popular thing ... vexed me enough that I started to really notice ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

GM won't say how many surveys were tampered with or how many dealers are accused of doing it, but they are taking it seriously. A GM spokeswoman told Automotive News (sub. req'd.) the tampering ...