Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero ... "We'd be adding bureaucracy into the system. Never a popular thing to do with companies." ...

SurveyMars is a survey maker platform owned by [Wjx International Limited], a company with extensive experience in the field ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

Results from KTA’s annual customer satisfaction survey, conducted from August 20 ... reliable and customer-valued turnpike system.” ...

GM won't say how many surveys were tampered with or how many dealers are accused of doing it, but they are taking it seriously. A GM spokeswoman told Automotive News (sub. req'd.) the tampering ...