In addition, she emphasized that the human-to-human connection is important to enhancing ... perhaps most importantly, higher customer satisfaction scores. And who doesn’t want that?

Opinions expressed by Forbes Contributors are their own. Pam Danziger reports on retail, focused on the luxury consumer market. Back at the founding of American retail, led by 19th and early 20th ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...