Third, no matter how much you call out to everyone that they are volunteers, there will be players that THINK they are ...

While The Lord of the Rings Online team may still be waiting for people to jump on those volunteer Discord moderator roles, ...

Halaburda, Hanna, William Collis, Rob McKeon, and Ivan Nausieda. "One Game to Rule Them All: Lord of the Rings Online and the MMO Market." Harvard Business School Case 712-434, October 2011. (Revised ...