So how can businesses ensure they're delivering the best customer service in this digital-first world? The following three pillars form a great underpinning for positive customer experiences. 1.

You step through the doors of the emergency room, say “I need help,” and you are immediately enveloped by wonderful men and women who begin to take care of you ...

Morini shares these examples of how technology can undergird a positive employee experience: Micro-training automatically delivered when a worker is scheduled to perform a task they haven’t done ...

Indeed, the two stories occur at the same time: The vulnerabilities and the opportunities that come with age. The ...

Positive psychologists have explored a range of experiences and behaviors involved in different versions of positive living, including specific positive emotions, "flow" states, and sense of ...

A good customer experience could be a determining factor in that outcome,” he said. “If experiences are positive, trustworthy, relevant, simple, and helpful, then the customer is happy.

Jordan School District-sponsored 'Positive Coaching' workshops are helping team captains manage the daily challenges of being ...

Young individuals preparing for government jobs may experience success, but it will require significant effort. Stay focused ...