FYI: On installation day, Don warned us of another home security company that has been active in the area, attempting to sell ...

Advertising disclosure: When you use our links to explore or buy products we may earn a fee, but that in no way affects our editorial independence. Vivint and ADT have many similarities ...

Founder Pedersen created Vivint, under the name APX Alarm, as a home security company in 1999. The company was acquired by The Blackstone Group in 2012 for more than $2 billion.

But when your home security system stops working — especially a Vivint smart home security system you spent a pretty penny on — you know you need it fixed quickly. The last thing you want is ...