No Jitter Midroll: Microsoft Debuts More AI Agents -- Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot. No Jitter Midroll: Salesforce ...

This automation doesn’t just ease the burden on agents—it can positively impact organizations and customers as well. By ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.

AR/VR Reality Check Unfortunately, the AR/VR space has also seen some hiccups as the initial promise of improved engagement hasn’t translated into sustainable sales. For example, reports surfaced in ...

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of doing real work.