No Jitter Midroll: Microsoft Debuts More AI Agents -- Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot. No Jitter Midroll: Salesforce ...

This automation doesn’t just ease the burden on agents—it can positively impact organizations and customers as well. By ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Generative AI has reached the point in the technology adoption lifecycle where the technology in question has to be sold to both the buyers and the end users. The end users are key -- it doesn't ...

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

AR/VR Reality Check Unfortunately, the AR/VR space has also seen some hiccups as the initial promise of improved engagement hasn’t translated into sustainable sales. For example, reports surfaced in ...

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.

Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve overall morale within ...

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new ...