Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end ...

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The first enhancement that AWS introduced for Amazon Connect today is an AI-powered segmentation tool. It can scan a ...

AWS has announced Amazon Connect, a generative AI to enhance end-to-end customer service. Takeaway Points AWS announced ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...

AWS will help Lotus deploy advanced technologies, including IoT, analytics, machine learning, and generative AI.

AWS Connect, AWS’ contact center solution, is being enhanced with new (Gen)AI features. The features allow users to more ...

New Amazon EC2 Trn2 instances, featuring AWS’s newest Trainium2 AI chip, offer 30-40% better price performance than the ...

Both AWS and Nvidia are rushing to get their flagship AI offerings to market amid booming demand, though Nvidia shipments ...

Amazon Web Services, Inc. or AWS, affiliated to Amazon.com, Inc. (AMZN), announced late Sunday new generative AI enhancements for its ...