The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

On Thursday, February 20 the Nevada Board of Examiners approved a $49.7 million contract with Carelon Behavioral Health to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Inspira Financial Trust, a provider of health, wealth and retirement services, notified more than 2,300 customers that their personal data was improperly accessed by a third-party call-center ...

When deciding which of the best call center software to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

It’s not just retail and customer service industries that utilize call centers. Whether you provide health care services, operate a real estate agency, or run a successful law firm, customers and ...

LEESVILLE, La. (KPLC) - Tuesday, Feb. 20, 1990, is a day the family of Tammy Call will never forget. On that fateful day, 35 ...

U.S. Sen. Charles E. Schumer said community health care centers are caught in crossfire of federal funding scale-down under ...

A 23-year-old man is accused of shooting a Roswell police officer multiple times in a shopping center parking lot, and the ...

We call on Secretary Hegseth to advocate for the swift completion of the Environmental Impact Statement for the Line 5 Tunnel ...

David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...