The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

It comes amid a major crackdown on the abusive industry that started during COVID Thailand is preparing to receive thousands ...

First, some of the company’s most successful AI applications favor more employment, Mockenbrock said, as they allow for ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Japanese media reported that a Japanese teenager was rescued from a call center scam operation in Myanmar, while several ...

Nowadays, businesses can choose whether to outsource their call center to an outsourcing company, keep it on-premises, or manage it remotely (think: virtual offices), allowing agents to work from ...

Glendale Police Chief Chris Briggs spoke to OFFICER Magazine about how his agency has leveraged technology, along with ts ...

Crime syndicates are now infiltrating call centers and posting job offers online to recruit potential victims for overseas scam hubs, where they face exploitation from their captors, according to the ...

Proposed amendment would allow legislators to lift limitations on the types of crimes for which children under 17 can be ...

Miri Ian Gossing and Lina Sieckmann’s feature debut 'Siren's Call' walks a fine line between fiction and reality.

The interruption was funny enough, but hearts exploded when on his way out of the room, Maddox said, “I love you, mom.” The ...