The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...

The trio was inspired by a fellow student's frustrating experience working in a call center. "Max and Shawn's friend, Raul, who had to return to Nicaragua to support his family, faced accent ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Korean researchers develop AI to monitor emotional workload in call center workers Innovative AI technology aims to enhance well-being in the emotional labor sector.

PATTAYA, Thailand –A recent crackdown on call center scam gangs operating overseas has exposed a shocking twist—many scammers ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

When reached by 3News for comment, Charter spokesperson Mike Hogan offered the following statement: "We are transitioning the work done at our Akron call center to other centers, effective March ...

On top of all this, the best call center solutions can also be distributed for home workers as well as employees in the office. Additionally, using the same software platform means being able to ...