Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Dr. Fornell is a world-leading scholar in multivariate statistical models with latent variables and in customer satisfaction measurement and analysis. The group includes former University of ...

Honda Marine has been awarded the 2024 Customer Satisfaction Index Award for excellence in customer satisfaction for outboard ...

In an era where data reigns supreme, understanding team performance has never been more critical. This article draws on the expertise of industry leaders to ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

There is no secret that every customer support ticket costs money and time. Smart web design prevents support requests by ...