Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands don’t ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and ... corporation improve its share price or "evaluate" a low-paid, overworked, nonunion ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

But 90% of survey respondents said they would appreciate knowing the price of their medication before ... pharmacy apart while 64% said it was customer service and 38% said knowledge.