Kmart scored 70 out of 100 on the American Customer Satisfaction Index, compiled by U-M, the American Society for Quality of Milwaukee and CFI Group of Ann Arbor. The score--calculated from more ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer ...

As electric bills hit record highs and customer satisfaction plummets, utilities must rethink their communication strategies ...

While satisfaction numbers are up 4% from 2023, internet service providers are still near the bottom of all industries covered by the ACSI.

Despite a solid 6% organic growth for 2024, NNIT AS (STU:5NN) faces hurdles in Europe and Asia, while setting ambitious targets for 2027.

Thomas Built Buses Achieves “World Class” Net Promoter Score for Tenth Consecutive Year School Transportation News Industry ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Optimum has impressive fiber internet speeds and reliable cable internet plans. But are the $15 price increases worth the ...

There is no secret that every customer support ticket costs money and time. Smart web design prevents support requests by ...

Traditional grocers beat mass retailers and dollar stores when it comes to customer satisfaction. But they need to improve ...