Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Kmart scored 70 out of 100 on the American Customer Satisfaction Index, compiled by U-M, the American Society for Quality of Milwaukee and CFI Group of Ann Arbor. The score--calculated from more ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer ...

Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

product or service and is a key metric for measuring customer satisfaction. A score of above 50 demonstrates “Excellent” customer loyalty. The average score in the SaaS sector, including CCaaS ...

As electric bills hit record highs and customer satisfaction plummets, utilities must rethink their communication strategies ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...