Providing excellent customer service is crucial for online gambling platforms to retain players, build trust and ensure the long-term viability of their business in the competitive landscape of 2025 ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Emotion AI can help businesses understand human emotions better than ever, but as this technology advances, ethical concerns ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

HFR Mobile, Glo Fibre, CTIconnect, Addigy, Lam Research, among others, announced their telecom projects or deals.

They also led to the superior CSAT (customer satisfaction) and NPS (net promoter score) ratings Addigy achieved. The ...

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...