On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero ... "We'd be adding bureaucracy into the system. Never a popular thing to do with companies." ...

SurveyMars is a survey maker platform owned by [Wjx International Limited], a company with extensive experience in the field ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

Results from KTA’s annual customer satisfaction survey, conducted from August 20 ... reliable and customer-valued turnpike system.” ...