A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

This starts with a good help desk or ticketing software. Your customer support software prevents incoming questions from being missed by converting them into easy-to-manage tickets. When a new ...

The real power of Zoho Desk lies in its multiple support channels, integrations with other services, ticket automation ... is a customer service and support software that helps businesses manage ...