The employees of the home care company were invited to take part in an anonymous survey by independent employee engagement experts WorkBuzz.

Key Takeaways Starbucks is focused on improving its in-store experience while many of its smaller competitors are looking to ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

Ottawa South is growing, but growth alone isn’t enough; we need to shape it so that it benefits everyone. That means ensuring ...

Daniel Gonzalez intensely flips through the pages of a thick black binder. He’s almost to the letter he needs.

AIMING to improve healthcare services, the Lapu-Lapu City Hospital has launched a new help desk to enhance communication and support for patients.Announced in a ...

With thousands of successful procedures performed every year, Sandonia has become Europe’s leading provider of eye surgery, ...