An extension is a unique number that identifies a user or a device on an IP PBX. It allows you to dial and reach other users or devices within the same network, without using external phone numbers.

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I am a computer engineering expert with over five years of experience in the telephony industry, specializing in VoIP and Vicidial/PBX setup and configuration. My expertise includes setting up and ...

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

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Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide.

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Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

NPR's Up First is the news you need to start your day. The three biggest stories of the day, with reporting and analysis from NPR News — in 10 minutes. Available weekdays at 6:30 a.m. ET, with ...

Alcatel-Lucent Enterprise, a leading provider of secure networking and communication solutions enabling organisations and ...