The survey reveals that 92% of respondents believe the service desk will transform into this ... and the ability to deliver technological training. These competencies will become increasingly ...
The Service Desk is the gateway to the IT Services department. The IT Service Desk staff are familiar with all services and their “operating conditions”.
A report from Nexthink based on a survey of 1,000 IT workers worldwide has revealed growing concerns and excitement over the evolution of the service desk model and the impact of artificial ...
The Desk Assistant (DA) is considered a customer service position representing the Department of Housing and Residence ... DAs must participate in all scheduled training sessions coordinated by their ...