AT first glance, Amber Ainsworth looks like any other woman in her 40s but strike up a conversation with her and it soon becomes clear all is not what it seems. One minute she’s a poised ...

There's a way to take the edge off a situation without using triggering phrases that can make people even more irritated.

Between terrible customer service, hidden fees, and undisclosed price hikes we've all got good reason to be wary of big ...