Advisor mentality shift. Brands should adopt an advisor role to build loyalty and offer personalized recommendations based on ...

Simpler cancellations. The FTC’s Click to Cancel rule requires businesses to offer easy, user-friendly cancellation options ...

AI in customer service transforms CX with smarter chatbots, proactive insights, and effortless customer experiences that ...

AI in customer experience can drive efficiency, but finding the right balance with personal touch is key to keeping loyal ...

This year’s top marketing campaigns not only captured audience attention but also reshaped how brands connect with consumers.

AI is transforming content discovery. Creators must adapt to guarantee fair compensation, protect attribution and stay ...

Critical metric. Churn isn't just a number — it's a telltale heart of customer satisfaction and business health. Revenue driver. Tackling churn goes beyond fixing leaks. It's about nurturing a ...

LogicMonitor, a leading SaaS-based hybrid observability platform powered by artificial intelligence (AI), today announced a transformative $800 million investment of new equity and strategic financing ...

Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...

In-depth creative insights help creatives and marketers optimize ad performance NEW YORK--(BUSINESS WIRE)--Superside, the global leader in AI-powered creative services, today announced the launch ...

AI drives reinvention. Silicon Valley Bank is leveraging artificial intelligence to rebuild trust, scale operations and ...