We lost Marshall Lager - analyst, thought leader, influencer, writer and former CRM magazine columnist - February 12th 2025. He was only 53.

Salesforce and Google Cloud are deeply integrating their customer service platforms—Salesforce Service Cloud and Google Cloud's Customer Engagement Suite—to empower AI agents in Service Cloud with ...

PhotoShelter UGC Management helps organizations crowdsource and deploy authentic content for social media, marketing, and live events.

Pipeline360 has partnered with B2B content services specialist The Expert Network, enhancing its Branded Demand services by integrating TEN's content and creative services, addressing end-to-end ...

Yottaa Web Performance Services leverages Fastly's Edge Cloud, HUMAN's Defense Platform, and Yottaa Web Performance Cloud. Yottaa's experts handle monitoring, issue resolution, and real-time ...

New Relic offers intelligence by integrating retrieval-augmented generation (RAG) from its platform with customer-defined data and third-party sources.