Pega's Chief Technology Officer Don Schuerman discusses how their newest tool, Pega Agent Experience, enables any workflow to be transformed into an agent-driven experiences while reducing the ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

While email has been a marketing mainstay for decades, it continues to evolve based on consumer behavior. Research firm Capterra has identified three trends that are driving that evolution and offers ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

The new Firefly Video Model, an artificial intelligence video generation model, powers Generate Video (beta) in the Firefly application, as well as Generative Extend (beta) in Adobe Premiere Pro, and ...

Eloquens AI leverages IgniteTech's AI-enabled data structures to ensure accuracy while maintaining brand voice and context. The platform supports the major email platforms including Microsoft 365, ...

ServiceNow CMO Colin Fleming shares why the company is rebranding themselves as a CRM company in the midst of the rapid and significant impact agentic AI is having on the industry. And also shares a ...

The Nooks and LeadIQ integration helps sales teams connect with prospects through automated mobile data verification and enrichment.

SugarCRM's new CEO David Roberts on why he joined the company as CEO, why he describes himself as a mechanical strategist, and how the company will help their customers benefit the most from AI ...

Uptiq has launched the Developer Edition of the AI Workbench, a platform to help developers create artificial intelligence aents and agentic applications for the financial services industry. This new ...

Sprinklr, providers of a unified customer experience management (Unified-CXM) platform, has integrated with Bluesky for insights and content publishing.

Upland Software, a provider of cloud software for digital transformation, has added Audiences to its Adestra platform bringing train of thought analytics to email marketers and email data analysts for ...