Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...

As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of ...

It is ironic that the technology that has been responsible for the declining use of fax is also the technology that helps keep fax relevant and useable in the modern work environment. The development ...

Sales is one of the toughest roles in any company. Salespeople get rejected from prospects at a notoriously high rate, and if you’re managing SDRs who are responsible for making cold calls and cold ...

Chat, meet, share files, and collaborate freely with AI messaging designed to work your way. Use one app for chatting, calls, texts, video, and file sharing, and securely work one-on-one or in groups.

Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI-assisted coaching tips. Leverage AI to capture key conversation points and automatically ...

The best online faxing services fit seamlessly into your day-to-day operations, giving you easy internet faxing to complement your other communications. Keep existing fax numbers or set up toll-free, ...

While yes, it’s true that video conferencing is the best way to get people to communicate and collaborate from multiple locations, there are times when not everybody can hop into a video meeting. It ...

What is customer retention rate (CRR)? It’s a measure of how well you keep your customers over time. It’s an important indicator of the health of your business and a vital number to keep track of.

Want to make your small business grow faster? Of course you do. But as a small business owner, your time is extremely limited. Between responding to customer emails, promoting your products, and ...

Meanwhile, the Automatic Call Recording (ACR) option enables you to record incoming and outgoing calls automatically. When this call recording feature is active, there's no need to worry about missing ...

Book group meetings, chat with team members, and experience our award-winning video conferencing platform in action. Access meetings from your laptop or mobile device via the RingCentral app – or skip ...