Even if the term “inbound calling” doesn’t ring a bell (pun intended), you’ve no doubt interacted with this common business practice on numerous occasions. Like, for example, when your two-year phone ...

If you run a business, it’s important that your customers, clients, and suppliers can contact you. Even when you’re not able to answer the phone, your callers should still be able to get their message ...

At the heart of every successful customer-facing business is contact center software that makes delivering exceptional customer service look effortless. Embrace technology, enable remote working, cut ...

Conversational AI and conversation intelligence are two technologies making trends lists across industries this year. Artificial intelligence is primed to make work a lot easier, from how you connect ...

Businesses have a common currency always in use—time. That's why every minute must result in productive work. With professionals wanting to get their job done faster, there's no room for lull time, ...

Meanwhile, the Automatic Call Recording (ACR) option enables you to record incoming and outgoing calls automatically. When this call recording feature is active, there's no need to worry about missing ...

A RingCentral sales advisor will contact you within 24 hours Video meeting solutions—like RingCentral Video—are becoming more and more essential as collaboration tools for businesses. With features ...

A web-based meeting is quite simply a meeting that happens on the web, or online. Let’s break down what that actually means. You connect to the meeting via the internet by using an online tool or ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

Power dialer technology has changed the way contact center agents work by eliminating the need for operators to manually dial all the numbers on their call lists. This saves your team members time, ...

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The short answer: yes. There are free VoIP apps available which you can use to make and receive calls—even video calls!— over the internet. Some of the best VoIP apps on the market for free include ...