IRS Call Center Workers Are Among Those Fired, Union Says
The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...
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Thank You For Not Calling! Agents Are On The Verge Of Burnout, Study Finds
Call center workers often operate in a hostile work ... recently passed a law that mandates tougher sentencing for people who commit assaults against a person providing a public service.
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Sanas taps AI to change call center workers’ accents in real time
The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...