The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

“Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent discrimination at his call center job,” Narayana said. “His experience with ‘accent ...

It also helps solve the issue of burnout among call center agents and low quality of work, which results from overworking. The implementation of cloud services allows companies to have call ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Nowadays, businesses can choose whether to outsource their call center to an outsourcing company, keep it on-premises, or manage it remotely (think: virtual offices), allowing agents to work from ...

Share Tweet Garth Brooks had “The Dance.” Arizona will forever have “The Foul.” Real or imagined, it will always be talked ...

Glendale Police Chief Chris Briggs spoke to OFFICER Magazine about how his agency has leveraged technology, along with ts ...

The FDA late Friday started reversing termination notices for some employees that were laid off, informing workers to return ...

In an era marked by radical political, economic, and social uncertainty, Canadian business leaders have redefined what it ...

Miri Ian Gossing and Lina Sieckmann’s feature debut 'Siren's Call' walks a fine line between fiction and reality.

Crime syndicates are now infiltrating call centers and posting job offers online to recruit potential victims for overseas scam hubs, where they face exploitation from their captors, according to the ...