The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

“Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent discrimination at his call center job,” Narayana said. “His experience with ‘accent ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

PATTAYA, Thailand –A recent crackdown on call center scam gangs operating overseas has exposed a shocking twist—many scammers ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

It also helps solve the issue of burnout among call center agents and low quality of work, which results from overworking. The implementation of cloud services allows companies to have call ...

Nowadays, businesses can choose whether to outsource their call center to an outsourcing company, keep it on-premises, or manage it remotely (think: virtual offices), allowing agents to work from ...

Call centers used to something only enterprise companies ... that includes the ability to route and work with phone calls in its more expensive plan. At the basic level LiveAgent is a CRM platform ...

Hundreds of human trafficking victims who were deceived and forced to work in Myanmar scam centers have been turned over to ...

Share Tweet Garth Brooks had “The Dance.” Arizona will forever have “The Foul.” Real or imagined, it will always be talked ...