Dr. Fornell is a world-leading scholar in multivariate statistical models with latent variables and in customer satisfaction measurement and analysis. The group includes former University of ...
It's hard to tell exactly why there was such a precipitous drop, but the ACSI findings note that call center satisfaction was ...
Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...
In an era where data reigns supreme, understanding team performance has never been more critical. This article draws on the expertise of industry leaders to ...
Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.
Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.
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