Privacy can be a complicated issue for businesses, and the changing technology, regulatory and legislative landscapes often ...

It’s hard to buy a coffee, magazine or sweater these days without someone demanding your name, number, email or home address.

The financial implications of data privacy breaches are substantial. Not only are there potential fines, but also the costs ...

If you want to avoid fines, sanctions and legal challenges, you need to find a way to balance the customer journey with ...

Syncly gathers scattered Voice of Customer data and employs AI to analyze it efficiently, turning feedback into actionable ...

One critical area for businesses to address is data protection and privacy compliance, a risk that intensifies during ...

In today's automated world, the fusion of artificial intelligence and customer service stands at the forefront of innovation.

Bitcoin ATM operator Byte Federal said an exploit of a third-party service led to personal data for 58,000 users being leaked ...

As organizations move more of their operations to the cloud to conform to the standards of today’s digital age, the ...

Customer service trends in 2025 include growing use of generative AI, increased focus on customer trust, and maintaining the ...

In an era where data privacy and secure collaboration have become paramount concerns for enterprises, Samarth Shah's ...

By focusing on ethical data use, trust-building, and clear communication, businesses can strengthen customer relationships ...