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The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

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Amid this dichotomy, overall customer satisfaction with the sector inches ... leading to modest declines in the usefulness of product images (81), the helpfulness of customer reviews (79), and ...

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The American Customer Satisfaction Index is the gold standard for measuring customer satisfaction across dozens of categories, from athletic shoes to internet service to soft drinks to airlines.

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However, H-E-B’s customer satisfaction rating from one national report shows shoppers are slightly less enthused than last year, knocking the Texas company from its top spot to fifth on the list.

In its Retail and Consumer Shipping study scoring brands on a scale of zero to 100, H-E-B fell a few percentage points in customer satisfaction, with a score of 82 compared to 85 last year.

However, customer satisfaction with Costco and Walmart declined ... Additionally, the usefulness of product images dropped from 83 in 2024 to 81 in 2025. Digital investments in improving the ...