Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

Research indicates that positive EX leads to superior CX, which in turn drives revenue growth and customer satisfaction ... top quartile in each of the four dimensions it would go from generating ...

Toronto, Ontario — Ipsos’s latest Canadian Satisfaction Index (CSI) 2024 insurance report indicates a notable increase in ...

J.D. Power determines customer satisfaction through seven "core dimensions": ease of travel through airport; level of trust with airport; terminal facilities; airport staff; departure/to airport ...