AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

NPS measures the likelihood of a customer recommending a company, product or service and is a key metric for measuring ...

As electric bills hit record highs and customer satisfaction plummets, utilities must rethink their communication strategies ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Despite a solid 6% organic growth for 2024, NNIT AS (STU:5NN) faces hurdles in Europe and Asia, while setting ambitious targets for 2027.

Dehradun airport has been ranked as the second-best airport in the country for customer satisfaction services, following ...

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer ...

product or service and is a key metric for measuring customer satisfaction. A score of above 50 demonstrates “Excellent” customer loyalty. The average score in the SaaS sector, including CCaaS ...