Kmart scored 70 out of 100 on the American Customer Satisfaction Index, compiled by U-M, the American Society for Quality of Milwaukee and CFI Group of Ann Arbor. The score--calculated from more ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

product or service and is a key metric for measuring customer satisfaction. A score of above 50 demonstrates “Excellent” customer loyalty. The average score in the SaaS sector, including CCaaS ...

Despite a solid 6% organic growth for 2024, NNIT AS (STU:5NN) faces hurdles in Europe and Asia, while setting ambitious targets for 2027.

As electric bills hit record highs and customer satisfaction plummets, utilities must rethink their communication strategies ...

Amid this dichotomy, overall customer satisfaction with the sector inches up 0.4% to a score of 78.3 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) Retail and ...