SiriusXM (NASDAQ:SIRI) made it too difficult for its customers to cancel their subscriptions, a judge in New York has ruled. New York Supreme Court Justice Lyle Frank ruled Thursday that the satellite radio provider permitted customers to sign up via an easy online form but required them to cancel through a phone-based customer service department.

SiriusXM will revise the process of canceling subscriptions in New York to make it faster and easier, after a judge found it broke the law by failing to provide “simple mechanisms” for quitting. New York state Supreme Court Justice Lyle Frank ruled that SiriusXM violated the federal Restore Online Shoppers' Confidence Act of 2010 because

Sirius required subscribers to speak at length with live agents trained to dissuade cancellations, and listen to as many as five offers of other services before being allowed to cancel.