The foundation for successful quality assurance is establishing a clear, cohesive vision that aligns closely with the company’s objectives. Whether the goal is improving customer retention, resolving ...

ServiceNow unveiled the acquisition of the Quality 360 application from one of its Elite channel partners, Stockholm, ...

This is among the first things to consider because a service professional values customer relationships. If the quality of work is substandard, they may not only lose one customer but multiple.

Sweet Coloradough’s doughnuts are hand-crafted. Nothing is automated.

The Quality Service Producer Award is given annually to CENTURY 21 affiliates who have received a significant return rate on ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...