No Jitter Midroll: Microsoft Debuts More AI Agents -- Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot. No Jitter Midroll: Salesforce ...

This automation doesn’t just ease the burden on agents—it can positively impact organizations and customers as well. By ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.

In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of doing real work.

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

In Metrigy’s soon to be published Employee Engagement: 2025 global research study of 400 companies, we asked IT and collaboration leaders how AI would impact their go-forward vendor strategies.About ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected. Sorry, but there appears to be ...

The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders ...

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