The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

This automation doesn’t just ease the burden on agents—it can positively impact organizations and customers as well. By ...

Any of the leading UCaaS solutions (+Google Workspace) are viable options for most small, medium, and large companies. However, enabling employees to be effective using the tools, wherever they work, ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.