The House of Quality (HOQ) is defined as a product planning matrix that is built to show how customer requirements relate directly to the ways and methods companies can use to achieve those requirements.

A house of quality (HOQ) involves collecting and analyzing the “voice of the customer,” and it is a key part of the Quality Functional Deployment technique. It is used to define the relationship between customer desires and the product or company’s capabilities.

2025年2月6日 · House of Quality, or HOQ, is a product planning matrix that is used to show how your customer requirements relate directly to the actions you can take to achieve those requirements. HOQ diagrams resemble the shape of a house and should be created using direct customer input if applicable.

2020年7月10日 · When you develop a product, you have to consider a wide range of aspects, accept compromises and make critical decisions at every turn.This is the only way to create a high-quality product. You need to focus on customer satisfaction, but you can’t ignore technical requirements and cost-effectiveness.

Quality function deployment (QFD) provides a clear framework for incorporating the voice of the customer into product development, beginning with a matrix called the House of Quality. Learn how to build a House of Quality (plus try a template).

The House of Quality (HOQ) is defined as a product planning matrix that is built to show how customer requirements relate directly to the ways and methods companies can use to achieve those requirements.

2023年12月17日 · The House of Quality (HOQ) is aimed at product development that has been inspired by customer wishes. In order to actually meet those wishes, it’s important to first carefully listen to the customers.

John R. Hauser, at the Harvard Business School as a Marvin Bower fellow during the current academic year, is professor of management science at MIT’s Sloan School of Management. He is the author ...

2023年10月19日 · House of Quality (HOQ) is defined as a matrix linking customer requirements to methods for fulfillment in product planning. The House of Quality typically takes the form of a matrix or diagram and consists of several components, which are represented graphically.